Privacy Policy jon99 — We Take Care of Your Data

This Privacy Policy ("Policy") is published by jon99 and applies to all users who access or use the jon99 platform via the jon99.app website or our official mobile app. This Policy explains our approach to personal data protection and how we handle information you share with us.

Jon99 takes this responsibility seriously. We understand that entrusting personal information to any party requires a high level of confidence, and we strive to ensure that trust is never compromised. Every decision relating to the processing of our members' personal data is made with your interests and safety as the top priority.

This Policy covers all aspects of personal data including collection, use, storage, sharing, and deletion. It also explains your rights as a data subject and how to exercise those rights.

Jon99 collects various types of personal information to enable us to provide a secure, personalised and high-quality service to every member. The main categories of data we collect are:

We only collect data that is strictly necessary for the stated purposes. jon99 does not collect sensitive information such as biometric data, medical records or religious background unless required by applicable law.

Every piece of information we collect is used for a clear and lawful purpose. jon99 does not process your personal data beyond the scope of the purposes stated below without first obtaining additional consent from you.

• Account Management: Creating, verifying and managing your member account, including secure login processes and two-factor authentication.
• Transaction Processing: Processing deposits via FPX, TNG eWallet, GrabPay and DuitNow QR, as well as processing withdrawals to your bank account.
• KYC Verification: Verifying your identity to comply with legal requirements and to prevent money laundering and fraud.
• Service Communications: Sending important notifications relating to your account, transactions, security changes and policy updates.
• Promotions and Marketing: With your consent, sending you information about promotions, bonuses, and new offers relevant to your interests
• Platform Improvements: Analysing usage patterns to improve platform performance, user interface and the range of games offered.
• Security and Fraud Prevention: Detecting suspicious activity, preventing account misuse and protecting the integrity of the platform.
• Responsible Gaming: Monitoring wagering patterns to identify members who may need responsible gaming support.
• Legal Compliance: Fulfilling legal obligations, regulations and directives from relevant authorities.

Jon99 does not sell, rent or trade members' personal data to any third party for marketing purposes without your explicit consent. Data sharing only occurs in the following limited and controlled situations:

• Payment Providers: Transaction information that must be shared with FPX, TNG eWallet, GrabPay, DuitNow and banking partners to process your payments securely.
• Game Providers: Limited session data is shared with licensed game providers to ensure a smooth and fair gaming experience
• Technical Services: Infrastructure and cloud service providers that help us operate the platform securely, subject to strict confidentiality agreements.
• Identity Verification Body: Information required for the KYC process and age verification with recognised identity verification services.
• Authorities: Disclosures required by law, court order or legitimate requests from law enforcement agencies.

Jon99 continually invests in the latest security technologies and procedures to ensure your personal data is always protected against unauthorised access, disclosure, alteration or destruction. Key security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and jon99's servers are encrypted using the highest-grade SSL/TLS protocols, ensuring no party can intercept data in transit
• Two-Factor Authentication (2FA): An additional security layer requiring identity verification via OTP before critical access to your account is granted.
• Real-Time Monitoring: A threat detection system operating 24 hours a day to identify and respond to suspicious activity immediately
• Strict Access Control: Access to members' personal data is granted only to staff who require it to perform their duties, with full audit logging in place
• Regular Security Testing: Penetration testing and security audits are conducted regularly by independent security experts to identify and address any vulnerabilities
• Secure Data Backup: Data is regularly backed up to a secure, encrypted location to ensure service continuity under all circumstances

Jon99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your language preferences. These cookies cannot be disabled without affecting platform functionality
• Performance Cookies: Helping us understand how members use the platform by collecting anonymous statistical data for continuous improvement purposes.
• Functional Cookies: Allowing the platform to remember your preferences such as display settings and game preferences to deliver a more personalised experience.
• Security Cookies: Used to detect suspicious activity and protect your account from security threats

As a jon99 member and data subject, you have certain rights regarding your personal data that we fully respect. The following rights are available for you to exercise:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request a correction from us without unnecessary delay.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data, subject to legal retention obligations we are required to comply with
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of the data
• Right to Object: You may object to the processing of your data for direct marketing purposes or processing based on our legitimate interests
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of prior processing

Jon99 retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

• Active Account Data: Retained for as long as your account remains active and for a reasonable period after account closure for support and dispute purposes
• Transaction Records: Retained for a minimum of 7 years in line with legal requirements for financial records and AML compliance
• KYC Documents: Retained for the duration of the active account and up to 5 years after account closure in line with legal compliance requirements
• Log and Security Data: Retained for 12 months for security and fraud detection purposes, then automatically deleted
• Support Communications: Records of interactions with the support team are retained for 3 years for quality control purposes and dispute reference

When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you personally.

Jon99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. When material changes are made to this Policy:

• The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment
• We will notify members of important changes via in-account notifications or their registered email address.
• For significant changes, we may request your renewed consent before implementing the changes concerned
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms

If you have any questions, concerns or complaints regarding how jon99 handles your personal data, we encourage you to contact us directly. We are committed to addressing every enquiry seriously and within a reasonable timeframe.

• Live Chat: The fastest option — accessible directly in your jon99 account, with a response in under 5 minutes
• Privacy Email: [email protected] — include "Privacy Inquiry" in your email subject line for faster processing
• Telegram: The official jon99 Telegram channel for general inquiries and support

Our team will endeavour to respond to all privacy-related enquiries within 7 business days. For more complex requests such as data deletion or data export, please allow up to 30 business days for full processing.