Jon99 believes that enjoyable gaming must take place in a safe and controlled environment. We provide a range of tools and guidance to help you enjoy the gaming experience without excessive pressure.
Jon99's Commitment
We are more than just a gaming platform — we are a partner who genuinely cares about the health and well-being of every member.
Online gaming should be a source of entertainment and enjoyment only. At jon99, we recognise that for a small number of people, betting activity can lead to unhealthy habits if not managed properly. That is why our Responsible Gaming programme exists — not as a formality, but as a genuine commitment to every member.
The responsible gaming concept at jon99 is built around three core pillars: self-exclusion, awareness and ongoing support. We provide tools that let you set personal limits, take a break when needed, and get help if you feel that betting is starting to affect your daily life.
Most importantly, we want you to know that seeking help is a sign of courage, not weakness. The jon99 platform is designed to keep control in your hands — not the other way around.
Important Reminder: Online gaming is for entertainment purposes and is only suitable for individuals aged 18 and above. Never bet with money you cannot afford to lose. If betting starts to feel like an obligation or a source of stress, please use our self-control tools or contact our support team.
No Pressure: We will never encourage you to bet beyond the limits you have set for yourself.
Control in Your Hands: All self-control tools are accessible within your account and take effect immediately.
Non-Judgmental Support: Our team is trained to assist you with full empathy and respect.
Child Protection: A strict age verification system ensures the platform is only accessible to eligible users.
Privacy Protected: Every conversation and request related to responsible gaming is handled with complete confidentiality.
Every aspect of our platform is built on these principles to ensure a healthy and enjoyable gaming experience.
Jon99 runs a thorough KYC process to ensure all members are at least 18 years of age. No exceptions are made without valid identity verification.
Set daily, weekly, or monthly deposit limits directly in your account. You can also set session time limits to maintain a healthy balance.
Choose to take a break for 24 hours, one week, or one month. For more serious cases, a long-term self-exclusion option is also available upon request.
The automatic notification system will alert you when a limit you have set is close to being reached, so you always stay aware of your betting activity.
We recommend using parental control software if you share a device with children. Any account suspected of being used by a minor will be blocked immediately.
Our trained support team is ready to help you at any time via Live Chat. Every responsible gaming enquiry is handled with complete respect.
All the following tools can be accessed directly through your account settings or by contacting our support team.
Set the maximum deposit amount for a daily, weekly, or monthly period. Limits take effect immediately once set. To increase a limit, a 7-day waiting period is required to prevent impulsive decisions.
Set a maximum duration for your gaming session. When the time limit is reached, the system will notify you and ask for confirmation to continue or log out. This helps you stay aware of the time you spend.
Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, your account will be automatically blocked from placing new bets until the limit period expires.
Take a break from betting for 24 hours, 72 hours, one week, or one month. During the break period, you cannot place any bets even if you wish to end the break early.
For those who need a stronger measure, self-exclusion allows you to close your account for a period of 6 months to 5 years. Contact our support team to initiate this process — it cannot be reversed once activated.
Choose to opt out of all promotional emails, SMS, and notifications related to bonuses and promotions. This helps reduce temptations that may encourage you to bet outside your original plans.
How to Use the Self-Control Tools: Log in to your jon99 account and go to the Account Settings > Responsible Gaming to access all the tools listed above. If you need any assistance, our support team is available via Live Chat at any time.
Recognising the warning signs of problem gambling at an early stage is the most important step. Many people do not realise their betting habits have become a problem until it starts affecting their daily lives. Review this list honestly.
Using money set aside for utility bills, food, rent, or family needs to fund betting is a serious warning sign that should not be ignored.
Continued betting in hopes of recovering lost money, even when you know the odds are against you.
Hiding the amount of time or money spent on betting from a partner, family members, or friends.
Tried to stop or cut back on wagering but failed, or felt restless and irritable when not betting.
Declining work performance, neglecting children or household responsibilities due to spending too much time on betting.
Borrowing money from relatives, friends, or through personal loans solely to fund betting activity.
If you identify one or more of the signs above in yourself, the most important step is act now, not tomorrow. Here are practical steps you can take:
Use jon99's Responsible Gaming Tools: Activate a temporary break or self-exclusion through your account. This is the fastest and most effective way to give yourself some breathing room.
Contact jon99 Support: Our team is trained to listen and help you activate the right protective tools without any judgment.
Talk to Someone You Trust: Share your concerns with a trusted family member or friend. Social support is vital in the recovery process.
Seek Professional Help: A financial advisor or counsellor can help you restructure your finances and manage the psychological stress involved.
Remember: Betting should be a small part of your entertainment — not a large part of your life. If that balance has flipped, it's time to seek help.
Answer the questions below honestly. If you answer "Yes" to two or more questions, we recommend reaching out to our support team.
Note: This assessment is not a clinical diagnostic tool. It is only a preliminary guide to help you evaluate your own betting habits. If you are concerned about your answers, please contact the jon99 support team or seek professional advice.
Answers to the most frequently asked questions about our responsible gaming programme.
Register today and enjoy a fun gaming experience in a safe, transparent, and responsible environment. Control is always in your hands.
This platform is for users aged 18 and above only. Bet within your means.