Platform Terms and Conditions of Use jon99

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and jon99 ("Platform", "We"). This Agreement governs your use of the jon99.app website, the jon99 mobile app, and all related services.

By performing any of the following actions, you are deemed to have read, understood and agreed to be fully bound by this Agreement:

• Registering a new account on jon99
• Log in to your existing account
• Making deposits or transacting through the platform
• Using any game or service available on the platform
• Claiming any bonus or promotion on offer

Jon99 sets strict eligibility requirements to ensure the platform is used responsibly by qualified individuals only. You are eligible to register and use the jon99 platform only if you meet all of the following conditions:

• Aged 18 or above at the time of registration
• Being an individual with the legal capacity to enter into a binding contractual agreement
• Not prohibited by any local law from participating in online gambling activities
• Registering under your own name — registration on behalf of another person is strictly prohibited
• Never having had an account at jon99 that was terminated due to fraud or breach of terms

Each individual is permitted to hold only one (1) active account on jon99 at any time. Holding multiple accounts — whether using different names, phone numbers, email addresses, or device information — is a serious violation that may result in the termination of all accounts and forfeiture of the entire balance.

During registration, you are required to provide accurate, complete, and up-to-date information. Required details include:

• Full name as per valid identification card or passport
• Active mobile number registered in Malaysia
• A valid and active email address
• Exact date of birth
• Bank account details for withdrawal purposes

You are solely responsible for keeping your login credentials secure. jon99 will not be held liable for any losses resulting from unauthorized access due to your failure to protect your login details. Please contact our customer support team immediately if you suspect your account has been accessed by an unauthorized party.

All deposits and withdrawals on jon99 must be made using supported payment methods and in the registered member's own name. jon99 does not accept third-party deposits or payments made through methods not listed on the platform.

Terms relating to deposits:

• Minimum deposit is RM 30 per transaction
• No maximum daily deposit limit, subject to limits set by the payment provider
• Deposits via FPX, Touch 'n Go eWallet, GrabPay and DuitNow QR are credited instantly
• All deposits must be made using an account registered in the member's own name
• Jon99 reserves the right to decline deposits suspected of originating from illegal sources

Withdrawal-related terms and conditions:

• Minimum withdrawal amount is RM 50 per transaction
• Withdrawals may only be made to a verified bank account registered in the member's own name
• Identity verification may be required before your first withdrawal or for withdrawals exceeding certain limits
• Withdrawal processing time ranges from 15 minutes to 24 hours depending on the method and the member's VIP level
• Any active bonuses that have not met their wagering requirements will block withdrawals until those requirements are fulfilled

Jon99 offers a variety of bonuses and promotions from time to time. Each bonus and promotion is subject to specific terms and conditions stated alongside the relevant offer and should be read together with these general terms.

General terms applicable to all bonuses and promotions:

• Each member is entitled to claim the welcome bonus once only throughout their membership
• Bonuses cannot be combined unless explicitly stated in the relevant promotion terms
• All bonuses carry wagering (rollover) requirements that must be met before a withdrawal can be made
• Wins from free spins are subject to the wagering requirements specified in the relevant promotion terms
• Jon99 reserves the right to void bonuses if abuse or fraud is detected in the claiming process
• Any attempt to exploit the bonus system through unauthorised methods will result in account termination

All games available on jon99 operate using an independently audited and certified Random Number Generator (RNG). This ensures that every game outcome is entirely random and cannot be manipulated by any party, including jon99 itself.

Members agree to comply with the following rules when playing at jon99:

• Play using your own account only and do not allow others to use your account
• Not using any automation software, bots, scripts, or technological methods to gain an unfair advantage
• Not colluding with other members to manipulate game outcomes
• Accepting game results determined by the system as final, subject to the applicable appeals process
• Not exploiting any platform bugs or technical vulnerabilities — any winnings obtained through such means will be voided

Jon99 is committed to maintaining a safe, fair and enjoyable environment for all members. The following conduct is strictly prohibited and may result in immediate account termination:

• Providing false information during registration or the identity verification process
• Committing or attempting to commit financial fraud in any form
• Money laundering through the jon99 platform
• Opening multiple accounts to exploit the bonus system
• Threatening, insulting, or harassing other members or customer support staff
• Attempting to access systems or data that do not belong to you
• Spreading false or defamatory information about jon99 on any public platform

Jon99 takes the protection of members' personal data seriously. All information you provide during registration and platform use is stored securely using 256-bit SSL encryption and will not be shared with third parties without your consent, except as stated in our Privacy Policy.

By using the jon99 platform, you agree that we may:

• Collecting and processing your usage data for platform operations and service improvement purposes
• Using your contact information to send account-related notifications and relevant promotions
• Sharing necessary information with payment providers to process your transactions
• Disclosing information to the relevant authorities if required by law or court order

For detailed information on how we collect, use, and protect your personal data, please refer to jon99 Privacy Policy.

Jon99 provides its platform on an "as is" basis and makes no warranties, express or implied, regarding the availability, accuracy or suitability of the platform for any particular purpose.

• Jon99 is not liable for any service disruptions caused by maintenance, technical failures or factors beyond our control
• Jon99 is not liable for financial losses incurred as a result of betting decisions — playing is entirely at the member's own risk
• Jon99 is not liable for unauthorized access to a member's account resulting from the member's failure to safeguard their login credentials
• Jon99's maximum liability under any circumstances shall not exceed the amount of the last deposit made by the member in question

Jon99 reserves the right, at its sole discretion, to suspend, freeze or terminate any member's account at any time with or without prior notice if there is reasonable cause, including but not limited to:

• Violation of any provision under these Terms and Conditions
• Suspected fraudulent activity or money laundering
• Failure to provide the requested identity verification documents
• Requests from legal authorities
• Account inactivity exceeding 12 consecutive months

Members may also request to close their account at any time by contacting our customer support team. Any valid balance will be returned to the member once all withdrawal conditions are met and verification is complete.

Jon99 reserves the right to amend, update or replace these Terms and Conditions at any time based on business requirements, legislative changes or platform operational considerations. When amendments are made:

• The "Updated" date at the top of this document will be changed to reflect the latest revision date
• Material amendments will be communicated to members via in-account notifications or email
• Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms
• If you do not agree with the amendments made, you have the right to close your account before the effective date

If you have any questions, concerns or need further clarification regarding these Terms and Conditions, the jon99 customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us through the following channels:

• Live Chat: Available directly in your jon99 account — the fastest way to get help
• Email: [email protected] — for inquiries that require documentation or supporting evidence to be attached
• Telegram: The official jon99 Telegram channel — for announcements and general assistance

Our support team operates in Bahasa Malaysia and English. We aim to respond to all inquiries as promptly as possible — Live Chat queries are typically answered in under 5 minutes.